Refund policy

Please note, all returns are subject to validation and approval at Zavida’s discretion, prior to shipping the return parcel. Zavida monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Zavida will no longer accept any returns from that customer, with or without a receipt.

When you return your new and unopened Zavida purchase by mail and we receive it within 30 days of purchase, you will receive a full refund for the item on the same payment method you used to make the original purchase.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.